File uploads occasionally failing

Closed | May 27, 2026 | 20:00 GMT+03:00

Monitoring finished.

Affected components

• Howspace (in.howspace.com)

+Show history

• Closed | Jun 08, 2026 | 00:00 GMT+03:00

  Monitoring ended.

• Resolved | Apr 27, 2026 | 20:30 GMT+03:00

  We have found out the root issue for this and fixed the problem. It was caused by our workspace content export, that exports all chat and assignment attachments. With very large workspaces using a lot of videos this caused our workers to get full.
  
  We are now skipping attachment exports on huge workspaces.

• Monitoring | Apr 27, 2026 | 16:25 GMT+03:00

  We deployed a quick hot fix and file uploads should work again. We are still monitoring the situation and later doing a proper analyse on the incident.

• Investigating | Apr 27, 2026 | 15:45 GMT+03:00

  We are currently investigating the issue with file uploads. Currently many file uploads (like adding PDF file to a page) fails. We are actively investigating the root cause and fixing the issue.

Login problems for certain workspaces

Closed | Dec 29, 2025 | 08:30 GMT+02:00

This morning at 6:30 UTC we deployed a version of Howspace, that broke logins with 2FA enabled. Problem was noticed at 9:27 and initial fix got deployed at 10:43. There we a little bit over 4 hours time period, when it was impossible to login to workspaces with 2FA enabled.

To avoid this happening in the future we will extend our automated test coverage to take 2FA authentication into account too.

Affected components

• Howspace (in.howspace.com)

Degraded performance on Howspace workspaces

Closed | Dec 11, 2025 | 09:03 GMT+02:00

Due to usage spike Howspace workspaces were having degregaded performance and unresponsiveness. This phase lasted 11 minutes and 7:14 (UTC) performance was back to normal.

We have analyzed the issue and spotted few clear bottlenecks where we can improve our platform performance by optimizing our code. We have already made clear improvements that we believe will increase Howspace performance and stability in the future.

In addition we will increase our server capacity baseline (the amount of resources we keep available for all the time, without scaling up based on the load).

Affected components

• Howspace (in.howspace.com)

AWS-Related Performance Delays

Closed | Feb 19, 2025 | 02:40 GMT+02:00

The issue is fully resolved and all services are operating normally.

Affected components

• Howspace (in.howspace.com)

+Show history

• Monitoring | Feb 19, 2025 | 02:39 GMT+02:00

  On Friday 13th of February between 3:10 PM PST and 5:10 PM PST, some actions within our platform may have experienced delays due to an external AWS service issue. While our systems remained operational, this may have impacted response times during that window.
  
  For further details, you can refer to the official AWS report: https://health.aws.amazon.com/health/status?eventID=arn:aws:health:eu-north-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_6337A_0CF62E5431F
  
  We appreciate your patience and understanding.

Short outage

Closed | Sep 25, 2024 | 10:38 GMT+03:00

Howspace had short (under 5 minutes) outage on Monday 23rd of September. This has been investigated and problem has been identified. Some of our widgets have technical implementation, that can cause heavy load for whole platform, if used a lot in a workspace with a large amount of users online.

We are sorry for any inconvenience this have caused and we are already working on a fix to avoid similar issues in the future.