All systems operational

Refreshed

This page contains the status of Howspace services in the EU region (in.howspace.com).

The status of Howspace services in the CA region can be found at https://status.ca.howspace.com.

Components

Howspace (in.howspace.com)

Operational

Uptime over the past 90 days 100.000 % uptime

Monitors

in.howspace.com https

Uptime 367 days 18 hours 22 minutes 29 seconds

Operational

Maintenance

24 hours

100.000%

Week

100.000%

Month

100.000%

Incident history

Websocket connection issue

Closed | Jun 08, 2023 | 12:00 GMT+03:00

The issue has been resolved and closed.

The Websocket connection issues started when our updated Websocket authentication process closed some connections ungracefully. This triggered a flood of retry attempts from the disconnected clients, which overloaded our servers and propagated the problem to other connections.

We apologize for any inconvenience it might have caused and thank you for your patience and understanding.

Affected components

Howspace (in.howspace.com)

+Show history

Resolved | Jun 01, 2023 | 16:00 GMT+03:00

The Websocket connection issues started when our updated Websocket authentication process closed some connections ungracefully. This triggered a flood of retry attempts from the disconnected clients, which overloaded our servers and propagated the problem to other connections.

We are pleased to inform you that our development team swiftly identified and resolved the issue. We are actively working to prevent similar challenges from occurring in the future. We apologize for any inconvenience caused and appreciate your patience during this time.
Monitoring | Jun 01, 2023 | 14:15 GMT+03:00

The websocket connection issue has now been fixed. We are still monitoring the situation and analyzing the root cause behind the issue.
Resolution in progress | Jun 01, 2023 | 13:48 GMT+03:00

We are deploying an update to production that will hopefully resolve the connection issue.
Open | Jun 01, 2023 | 13:10 GMT+03:00

There is currently an issue with the Websocket connection. We are investigating the reason behind the issue and are working on resolving it as soon as possible.

Websocket Connection issue

Closed | Dec 02, 2022 | 11:33 GMT+02:00

The issue has been resolved and closed.

Affected components

Howspace (in.howspace.com)

+Show history

Monitoring | Dec 01, 2022 | 16:25 GMT+02:00

The websocket connection issue has now been fixed. We are still monitoring the situation and analyzing the root cause behind the issue.
Resolution in progress | Dec 01, 2022 | 16:03 GMT+02:00

We are deploying an update to production that will hopefully resolve the connection issue.
Open | Dec 01, 2022 | 15:19 GMT+02:00

There is currently an issue with the websocket connection. We are investigating the reason behind the issue and are working on resolving it as soon as possible.

We'll update here as we get more information.

Partial outage

Closed | Nov 28, 2022 | 13:31 GMT+02:00

The issue has been resolved and closed.

The partial outage is now over and all functions are back to normal. The root cause behind the issue has been identified and our developers are working on a more permanent solution to prevent similar outages in the future.

Affected components

Howspace (in.howspace.com)

+Show history

Open | Nov 28, 2022 | 13:14 GMT+02:00

Howspace is experiencing a partial outage of certain features.

Duplication, addition of users and AI features are experiencing slowness for the time being.

Workspaces are still accessible and most features remain unaffected.

We are investigating the root cause and working on a resolution.

Unexpected partial outage

Closed | Nov 17, 2022 | 16:07 GMT+02:00

The issue has been resolved and closed. It was due to a spike of activity which caused an overload to a specific feature in Howspace.

After identifying the specific feature behind the issue, steps have been taken to prevent any further incidents caused by large activity spikes.

Our server autoscaling setup allowed for a swift automatic resolution within 10-15 minutes after the issue began.

The separate issue with the status page has been resolved by the service provider. It was an unfortunate coincidence that both issues happened simultaneously.

Affected components

Howspace (in.howspace.com)

+Show history

Monitoring | Nov 17, 2022 | 10:43 GMT+02:00

Most of the performance issues have been resolved but we are still monitoring the situation and investigating the root cause.

The status page provider has an issue currently which might make the page inaccessible. They have been made aware of the issue and are working on resolving it.
Open | Nov 17, 2022 | 10:17 GMT+02:00

We are experiencing some unexpected performance issues.
We are actively investigating the situation and will update the situation in 15 minutes.

Workspaces with FI and SV translations unavailable

Closed | Nov 16, 2022 | 08:10 GMT+02:00

The issue has been resolved and closed.

During planned maintenance, we encountered unexpected complications with the product due to corrupted FI and SV translations. The issue was in production from 07:42 EEST until 08:01 EEST. The issue made all workspaces with FI and SV UI language unavailable. After noticing the issue, corrective actions were made immediately.

We apologize for any inconvenience it might have caused and thank you for your patience and understanding.

Affected components

Howspace (in.howspace.com)

+Show history

Monitoring | Nov 16, 2022 | 08:03 GMT+02:00

During planned maintenance, we encountered unexpected complications with the product due to corrupted FI and SV translations. The issue was in production from 07:42 EEST until 08:01 EEST. The issue made all workspaces with FI and SV UI language unavailable. After noticing the issue, corrective actions were made immediately.

We apologize for any inconvenience it might have caused and thank you for your patience and understanding.

Maintenance

No maintenance reported.

Status Page powered by Admin Labs

All systems operational

Components

Howspace (in.howspace.com)

Operational

Monitors

in.howspace.com https

Operational

Maintenance

Incident history

Websocket connection issue

Affected components

Websocket Connection issue

Affected components

Partial outage

Affected components

Unexpected partial outage

Affected components

Workspaces with FI and SV translations unavailable

Affected components

Maintenance

Subscribe to updates