Websocket connection issue

Resolved | Sep 30, 2021 | 10:39 GMT+03:00

A brief connection issues occurred today at 10:39 - 10:50 where the connection between users and their workspaces was impaired. It was temporary due to an issue with server capacity.

The issue is being analyzed and we are taking steps to prevent similar issues in the future.

AWS migration maintenance downtime

Closed | Dec 12, 2020 | 19:40 GMT+02:00

Howspace should now be operational.

Affected components

• Howspace (in.howspace.com)

+Show history

• Resolved | Dec 12, 2020 | 19:38 GMT+02:00

  The maintenance break should be now over.
  Howspace will be operational for all, but it might take a few minutes for some individuals.

• Waiting | Dec 12, 2020 | 19:15 GMT+02:00

  It will still take some more time for Howspace to be operational.
  
  The next update will be at 6:15 pm EET.
  
  EDIT:
  Next update at 6:30 pm EET.
  
  EDIT2:
  The migration is progressing but will take some more time.
  Next update at 6:45 pm EET.
  
  EDIT3:
  Still waiting for the final steps of the migration.
  Next update at 7 pm EET.
  
  EDIT4:
  Still working on the migration.
  Next update at 7:15 pm EET.
  
  EDIT5:
  Still working on the migration.
  Next update at 7:30 pm EET.

• Resolution in progress | Dec 12, 2020 | 17:35 GMT+02:00

  There will be a short period of downtime related to the Amazon Web Service migration maintenance.
  
  The downtime should only take a short while, and we will update here as soon as Howspace is operational again, or at the latest at about 6 pm EET.

Service unreachable

Closed | Oct 23, 2020 | 13:25 GMT+03:00

Similarly, as with the maintenance incident a month ago (18th of September), this problem was related to the big data migration project.

To minimize the impact on our users, we scheduled the maintenance to be done during the weekend.

We moved all chat and user data to be stored in a new more scalable way.
All the workspace data is now stored in such a way that it ensures that Howspace keeps on working efficiently even as our usage keeps rapidly increasing.

Affected components

• Howspace (in.howspace.com)

+Show history

• Resolved | Oct 18, 2020 | 16:45 GMT+03:00

  Howspace is fully operational.
  
  We will report the cause of the incident later.

• Resolution in progress | Oct 18, 2020 | 16:00 GMT+03:00

  Problems still persist and we are fixing it.
  We will update the situation as soon as possible.

• Resolution in progress | Oct 18, 2020 | 15:00 GMT+03:00

  This weekend was reserved for major data maintenance in the production system. It may lead to unplanned downtimes.
  
  The production system was put temporarily down to take necessary actions in the data maintenance. Downtime duration is not known at the moment. We will update the situation hourly.

Ajax Error 500 in workspaces

Closed | Sep 21, 2020 | 12:54 GMT+03:00

This incident was an unfortunate result of maintenance work.

It should have not impacted users, but due to it pages did not load and Howspace service was down approximately 6 hours and 9 minutes.

Affected components

• Howspace (in.howspace.com)

+Show history

• Resolved | Sep 18, 2020 | 11:39 GMT+03:00

  Howspace is now fully functional again!
  
  Thank you for your patience regarding this matter.

• Monitoring | Sep 18, 2020 | 11:05 GMT+03:00

  Howspace is now functional!
  
  Path mode is still disabled for now but will be back soon.
  
  We'll update as soon as possible, or the latest at 11:30 am EEST.

• Monitoring | Sep 18, 2020 | 10:56 GMT+03:00

  Workspaces are functioning now!
  
  We have resolved the main issue but unfortunately had to disable the Path feature temporarily.
  
  We will update more information as quickly as possible, or the latest at 11:15 am EEST.

• Open | Sep 18, 2020 | 07:33 GMT+03:00

  We are aware of the problem and doing our best to fix the current issue as soon as possible. Unfortunately, we cannot estimate the timeframe when the script will be ready, but we will let you know whenever we know more.
  
  Workspace administrators are able to send emails from workspaces as usual, but the pages of workspaces are not functional.